I. I. DELIVERY
1. Delivery within the Republic of Bulgaria
1.1. Deliveries within the Republic of Bulgaria are made by the courier companies BOXNow, Speedy and Econt.
1.2. Delivery is made to a courier office/locker or to an address specified by the Customer.
1.3. On delivery, the Customer receives from the courier a document that serves as a cash receipt/receipt in accordance with the applicable legislation.
1.4. Standard delivery is the cheapest common delivery method offered by the Seller (delivery to a courier office or to an address, according to the courier's current rates). This method is also used as the basis for refunds upon withdrawal from the contract.
2. Delivery times
2.1. Items in stock are delivered within 1 to 5 business days, depending on weekends and public holidays.
2.2. Items not in stock / items made to order are delivered within 1 to 3 weeks after our express confirmation.
2.3. Maximum period under the law where no other period has been agreed: up to 30 days.
2.4. Orders placed on Friday after 14:00, on weekends or on public holidays are processed on the next business day.
2.5. Please note: for some towns and villages Speedy and/or Econt operate a special delivery schedule, which may result in delivery times different from those stated above.
2.6. Where necessary, our operator contacts the Customer to confirm the order and clarify the delivery details.
2.7. If delivery is delayed, the Seller notifies the Customer in good time and proposes a new delivery date. If the Customer does not agree with the new date, the Customer has the right to cancel the order, and the Seller refunds all amounts paid.
3. Delivery price
3.1. Delivery is free for orders of 59 € or more with BOXNow and Speedy, and of 79 € or more with Econt.
3.2. Below these amounts the delivery price is determined according to the rates of the selected courier and is communicated to the Customer before the order is finalized.
3.3. The current delivery price is shown when the order is finalized on the Site, before the Customer confirms the purchase.
4. International delivery
4.1. For deliveries outside Bulgaria, the Customer should contact us at tel. 02/441 0575 or by email at [email protected] so that we can clarify the available options, delivery times and delivery price.
4.2. International deliveries are made after additional confirmation by the Seller, and the delivery time and price are determined according to the country of delivery, the weight/volume of the parcel and the rates of the selected courier.
5. Order confirmation and parcel tracking
5.1. After successfully placing an order, the Customer receives an automatic confirmation email (please also check your "Spam" folder).
5.2. When processing of the order begins, our operator contacts the Customer on the phone number provided.
5.3. After the parcel is shipped, the Customer receives an email with a tracking link. If the email has not been received, please check the "Spam" folder.
6. Refusal or inability to receive the parcel
6.1. If the Customer refuses or is unable to receive the parcel, it is returned to the nearest courier office.
6.2. The parcel remains at the office for the period set by the courier, after which it is automatically returned to the Seller.
6.3. If the Customer wishes a returned parcel to be sent again, this is done after confirmation by the Customer and with the Customer covering the costs of the new delivery, unless the return is the Seller's fault.
6.4. Inspection on delivery: with cash on delivery, the Customer may use the "inspection" service before paying, where the courier and the specific item allow it, in accordance with the terms of the respective courier company.
II. PAYMENT METHODS
1. Payment on receipt (cash on delivery)
1.1. The Customer pays the full value of the order stated in the confirmation email, in Bulgarian leva and euro, directly to the courier on receipt of the parcel.
1.2. Payment is made in cash and/or by card to the courier, if the respective courier service allows it.
2. Payment at the Seller's shop
2.1. The Customer may pay on site at our shop at: Sofia, 6A "Golo Bardo" St.
2.2. We accept payments:
- in cash;
- by VISA (Classic and Electron) and Mastercard debit and credit cards.
3. Bank transfer
3.1. When choosing bank transfer, the Customer pays the amount in advance, before the goods are shipped.
3.2. The Customer should state the order number as the payment reference.
3.3. Before paying by bank transfer, we recommend that the Customer check the availability of the item.
4. Vouchers/gift cards/promo codes
Where the Seller offers them, the Customer may use a voucher, gift card or promo code under the conditions stated on the Site.
5. Installment payment
For certain items, purchase on installments/deferred payment may be offered through a partner financial institution, under the terms of the respective partner and subject to approval.