Goods offered by BAS Sporting EOOD in its shops and online at trueriders.bg carry a warranty period of 2 (two) years.
The warranty covers manufacturing defects or hidden defects of the products, other than wear and tear from normal use. The warranty does not cover damage caused to the product as a result of improper external impact, such as intentional or unintentional damage to the material. In particular, BAS Sporting EOOD is liable for any lack of conformity of the consumer goods with the sales contract that exists at the time the product is purchased.
You can file a complaint at the shop located at Sofia, 5 Golo Bardo St., and you must present the fiscal receipt (cash receipt) for the purchase and the product you are complaining about. Without a cash receipt, your complaint cannot be considered. If you are unable to visit us or the product you have is too bulky and heavy (for example, a bicycle), you can file a complaint by contacting us on 02/441 0575 to arrange how it will be transported.
To conform to the sales contract and be free of manufacturing defects, the consumer goods must have the usual qualities and characteristics of goods of the same type that the consumer can reasonably expect, taking into account the nature of the consumer goods and the public statements about their specific characteristics made by BAS Sporting EOOD, the manufacturer or its representative, which are contained in the label of the consumer goods.
To avoid any doubt or ambiguity, BAS Sporting EOOD states the intended purpose, manner and frequency of use for each item on its website – www.trueriders.bg.
If a consumer returns goods without a valid reason or without having read or followed the instructions in the user and maintenance manuals for the equipment published on the website, the complaint will be considered unfounded.
You can choose how to return the goods and whether you want to insure the parcel against loss, theft or damage. BAS Sporting EOOD does not cover any part of these costs and is not responsible if your parcel is lost or damaged.
You are also responsible for packing the goods so that there is no risk of damage or of their quality being compromised during transport and delivery to us.
Please keep your cash receipt (payment document). It is your warranty. A cash receipt is required for all exchanges and/or returns at the shops of BAS Sporting EOOD, as well as for online purchases.