For the use of the site TrueRiders.bg
By using this website, you are deemed to accept and agree to the General Terms and Conditions of sale described below and to have concluded a Distance Contract with the Seller. If you do not accept the General Terms and Conditions, please do not use it.
This document contains the General Terms and Conditions of the online sales contract between BAS Sporting EOOD, UIC 121465345 trading as TrueRiders with the online shop trueriders.bg, hereinafter referred to as the "Seller", on the one hand, and the person who has agreed to the General Terms and Conditions, hereinafter referred to as the Customer, on the other hand, in connection with ordering and purchasing goods offered by the Seller through this website /website – online shop/.
The text of these General Terms and Conditions is available on the Internet.
After agreeing to these General Terms and Conditions, the Customer may place valid purchase requests (purchase orders) for the goods offered through the website, is deemed bound by the clauses of the General Terms and Conditions and undertakes to comply with them. In the event of a dispute as to which person expressed the will to be bound by the text of these General Terms and Conditions, the party to the contract is deemed to be the person who placed the order or paid the price of the goods ordered.
1. Definitions:
In interpreting and applying these General Terms and Conditions, the terms and expressions below have the following meaning:
1.1. "Website/web page" is a distinct place on the Internet, accessible via a uniform resource locator (URL) over HTTP, HTTPS or another standardized protocol, and containing files, programs, text, sound, pictures, images or other materials and resources.
1.2. "BAS Sporting" EOOD is the trading company with its registered office in Sofia, 16 Sheynovo St. Correspondence address – Sofia, 5 Golo Bardo St., e-mail: shop@trueriders.bg, tel. 02/ 441 0575
1.3. This e-commerce website is a constituent and distinct part of a virtual information resource on the Internet for the distance sale of goods, which are delivered after they have been expressly ordered by the Customer.
1.4. "Customer" or "Consumer" is a natural person over 18 years of age or a legal entity wishing to buy goods from the Seller's website who has agreed to these General Terms and Conditions.
1.5. Manufacturer is any natural or legal person who, in the course of business, produces finished goods or substantially changes or alters goods with a view to placing them on the market, or who presents themselves as the manufacturer by placing their name or company name, production mark or other distinctive mark on the goods, their packaging or their technical or commercial documentation.
1.6. "Packaging" means containers and any other devices or materials capable of containing and storing various goods offered directly to the Customer.
1.7. "Price" is the final price per unit or for a certain quantity of goods or for a service, including value added tax and all additional taxes and fees.
1.8. "Fortuitous event" is a circumstance of an extraordinary nature, unforeseen at the time the contract was concluded, which makes its performance objectively impossible.
1.9. "Electronic link" is a link placed on a given web page that allows automated redirection to another web page, information resource or object via standardized protocols.
1.10. "Information system /System" is any individual device or set of interconnected or similar devices which, in executing a given program, provides automatic data processing, or one of whose elements provides it.
1.11. "IP Address" ("IP address") is a unique identification number associating a computer, web page or resource of the Customer in a way that allows it to be located on the global Internet.
1.12. "Commercial communications" are advertising or other communications that directly or indirectly present the goods, services or reputation of a person engaged in a commercial or craft activity or practicing a regulated profession.
1.13. "Malicious actions" are actions or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial communications, SPAM, JUNK MAIL), flooding channels (FLOOD), gaining access to resources using other people's rights and passwords, exploiting system vulnerabilities for personal gain or to obtain information (HACK), carrying out actions that may qualify as industrial espionage or sabotage, damaging or destroying systems or data sets (CRACK), sending "Trojan horses" or causing the installation of viruses or remote control systems, disrupting the normal work of other users of the Internet and associated networks, carrying out any actions that may qualify as a crime or administrative offense under Bulgarian law or other applicable law.
1.14. "Web page" is a constituent and distinct part of a website.
1.15. "ZZP" – Consumer Protection Act (Zakon za zashtita na potrebitelite). See it here
1.16. "Importer" – a person who has imported the goods into the territory of Bulgaria.
1.17. "Goods" means any product or item offered in our online shop.
2. Changes to the General Terms and Conditions
Insofar as the goods offered by the Seller are diverse and constantly added to and modified with a view to improving them and expanding the product catalog, and in connection with legislative changes affecting the conditions under which they are offered, these General Terms and Conditions may be changed unilaterally by the Seller by publishing them on the website.
Changes to the General Terms and Conditions do not affect the relations between the Customer and the Seller arising from a purchase order validly placed before the notification.
3. Publishing information about the goods on this website: The Seller publishes on the website a description of the main characteristics and an image of each item, the sale price, as well as the delivery price, which is not included in the price of the goods and relates to their delivery, information on the methods of payment, delivery and performance of the contract, on the right of the Customer who is a consumer within the meaning of the Consumer Protection Act and on the conditions and manner of exercising it, as well as the period for which the offer and price remain valid. The images are for information only and may not be an actual photo of the specific product. The images may show the goods assembled or ready for use, but this does not mean, unless expressly stated, that they are received in the form shown. Most goods are received in packaging. The Seller is not responsible for inaccuracies in the information on the characteristics of the goods provided by the manufacturer. An accidental technical error may occur when publishing information and prices. In that case the Seller may refuse delivery and undertakes to refund the amount paid by the buyer, if any, and if the Buyer requests it.
The Buyer agrees that they may receive the operating instructions for an item in electronic form. The instructions will be on the product page. The Customer must download them from there and keep them for future reference.
4. Purchase order: The Customer places a purchase order by performing the following steps in sequence: Determining the type and quantity of the goods and placing the order on the stated order phone number or through the online order form. Providing the delivery information (exact address in Bulgaria, valid Bulgarian phone number, contact person/choosing a method of paying the sale price of the goods /by bank transfer, on site at the stated addresses or cash on delivery to the courier/. If an incomplete, untrue or wrong address and/or phone number is given when placing the order, the order is deemed invalid and the Seller has no obligation to fulfill it. The order takes effect between the parties after the availability of the ordered goods has been checked and after its validity has been confirmed on the contact phone number provided by the Customer or by sending a message to the Customer's email inbox for correspondence. Due to the large quantity of goods, some goods may be unavailable or sold out. In such a case, if an advance payment has been received, the Seller refunds the amount received. The order is accepted at the stated email address, phone or online order form /The Seller does not guarantee that it will not miss your order in the email inbox or record wrong order information/. A request for an invoice must be made in advance. The prices of individual goods shown on this website are for a single unit and do not include delivery and installation costs; these costs are stated separately.
In order to inform the customer of their rights as a consumer who wishes to buy an item at a distance, without physically seeing it, to receive it within a certain period, to cancel it as an order or to return it to the Seller in the manner and order set out in the General Terms and Conditions in accordance with the regulations, Trueriders.bg, as a good and fair trader, strictly complies with and relies on the Consumer Protection Act.
5. Delivery : Goods in stock are delivered to the address given by the Customer /to the outer front door/ or to a courier office. For goods not in stock, an inquiry must first be made to the Seller. The delivery period is reasonable in the circumstances. The goods are delivered suitably packed according to their type and the means of transport. The fact that an item appears on the site does not necessarily mean that it is in stock. When buying by bank transfer, it is advisable to ask in advance whether the item is in stock. See more
6. Handover of the goods: The goods are handed over to the Customer or to a third party who accepts and confirms receipt of the goods on behalf of the Customer. Where delivery by the Seller has been agreed, the Seller undertakes to deliver the goods to the outer entrance of the Buyer's premises, if it has access to it. On handover of the goods, the Customer or the third party signs the accompanying documents and, before accepting the goods, reads the warranty conditions on the warranty card. If the Customer cannot be found at the address given within the delivery period, or if access and conditions for handing over the goods are not provided within that period, the Seller is released from its obligation to deliver the ordered goods. The Customer may confirm their wish to receive the goods even after the delivery period in which they could not be found at the address has expired, in which case the Customer bears all delivery costs. In this case, a new delivery period starts from the moment of the confirmation under the preceding sentence.
7. Payment for the goods is made: by bank transfer , on site at the shop or cash on delivery to the courier. See more
8. Withdrawal from a concluded contract and refund of the price paid.
The withdrawal period is 14 days for natural persons, starting from the date of receipt of the goods. To exercise your right of withdrawal, you must inform us of your name, address, purchase number, name of the item and phone number, and of your decision to withdraw from the contract, by a letter sent by email from the email address used to place the order or by a letter by post. You may use the attached standard withdrawal form.
Under the ZZP, a Buyer who is a natural person and a consumer within the meaning of the ZZP has the right, within 14 days of delivery, without owing compensation or a penalty and without giving a reason, to withdraw from the concluded contract by returning the ordered goods under the following conditions:
The Customer first informs the Seller in writing, at the following email address: [email protected] , that under the ZZP they withdraw from the contract. The Buyer must state when, they will return the goods and a bank account held by the buyer to which the price paid for the goods is to be refunded. The goods may be returned by courier to the address Sofia, 5 Golo Bardo St., or in person at the same address. All transport and other costs of returning the goods are borne entirely by the buyer. Until the goods are handed back by the consumer to the Seller, the risk of accidental loss or damage is borne entirely by the buyer. If a buyer exercises their right under the ZZP, provided they have met the stated conditions, the Seller undertakes to refund the price paid by bank transfer within 14 days of the return of the goods. The amount paid by the Customer for the goods is refunded after the goods have been inspected and accepted by the Seller.
When a customer returns the goods to the seller and they do not meet the requirements for returning goods, namely – they are not in the condition in which they were sent to the customer, they have already been installed or used, the manufacturer's original packaging of the goods has been damaged, or packages or parts of the complete goods are missing, the Seller has the right:
- not to satisfy the claim and not to accept the goods back.
- to accept them and keep them in its warehouse, notifying the customer of a 5 (five) day period within which the customer must take them back.
- not to refund the full amount, so that with the amount withheld it can restore the appliance to brand-new commercial condition.
The Seller is not responsible for storing the goods if the customer decides not to take them back within the stated period.
Where the customer exercises the right to cancel an order for which an advance payment has been made, by which the order to the manufacturer or importer has been placed, the customer has the right to request a refund of the advance payment made. In that case the Seller has the right to retain 50% of the price of the goods (treated as a deposit) and to refund the remainder of the amount to the consumer within ten days. Additional fees, such as cash on delivery or handling fees, are not refunded. The Buyer must also return any gifts and free extras that came with the goods. Returning the goods upon withdrawal is at the buyer's expense.
Goods/services for which the customer has no right of withdrawal:
• for the provision of services where the service has been fully provided and its performance began with the express prior consent of the consumer and confirmation on their part that they know they will lose their right of withdrawal once the contract has been fully performed by the trader the delivery of Goods;
• for the delivery of goods or services whose price depends on fluctuations in the financial market that cannot be controlled by the trader and that may occur during the withdrawal period;
• for the delivery of goods made to the Customer's order or according to their individual requirements, i.e. for the delivery of Goods made to the Customer's order;
• for the delivery of goods which, by their nature, may deteriorate in quality or have a short shelf life;
• for the delivery of sealed goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection;
9. Warranty and complaints, see here
10. Rights and obligations of the Seller: to transfer to the Customer ownership of the ordered goods after payment; to deliver the ordered goods on time /unless there is a valid reason and it is prevented from doing so/; to exercise due care in performing its obligations; The Seller has the right: to place electronic links to other web pages and resources and advertising banners for the sale of goods and provision of services by third parties, including electronic links and advertising banners pointing to websites outside the Seller's control. The Seller has no obligation to provide computer equipment and connectivity for the transfer of information packets between the Customer and the Seller that are needed to access the resources of the system. The Seller is not responsible if the Customer cannot gain access due to problems beyond the Seller's control (hardware or software problem, Internet connectivity problem, etc.).
When selling used goods, the warranty period is stated separately. For used goods, the warranty does not cover additional extras to the devices that are not part of the basic set, or removable parts. The Seller has no obligation to provide original instructions or certificates.
11. Limitation of liability: The Seller takes care to keep the information in the shop always accurate and up to date, but does not guarantee its accuracy and completeness. The Seller is not responsible for failure to provide access to the shop, or for failure to process or late processing of purchase orders, in the event of circumstances beyond its control – cases of force majeure, fortuitous events, problems in the global Internet and in the provision of services beyond its control. The Seller does not guarantee that access to the shop will be uninterrupted, timely, secure and error-free, insofar as this is beyond the Seller's capabilities, control and will. The Seller is not responsible if the Buyer has not cleared their browser cache and sees outdated information. Insofar as the Seller is unable to change, control or otherwise influence the quality and fitness for use of the goods ordered by the Customer, the Seller is not responsible for their compliance with the applicable regulatory requirements and their qualities. The Seller is not responsible for damage caused to software, hardware or telecommunications equipment, or for loss of data, resulting from materials or resources searched for, loaded or used in any way through the Seller. Insofar as it has no objective possibility or obligation and does not control the web pages and resources made accessible through the electronic links and advertising banners placed on the Seller and in the Customer's account, the Seller is not responsible for the unlawful nature of the content and materials on those web pages and resources. The Seller is not responsible for damage suffered or lost profits resulting from the use of, access to or inaccuracy of those materials and content.
The Seller has no obligation and no objective possibility to control the way in which the Customer uses the shop.
12. The Customer undertakes: to provide an accurate and valid Bulgarian phone number, name, delivery address and email address for correspondence; to pay the price of the goods ordered; to pay the delivery costs /unless expressly stated otherwise/; to receive the goods; not to submit fictitious or invalid orders or other untrue information; to comply with Bulgarian law, these General Terms and Conditions, Internet ethics, the rules of morality and good manners; not to infringe the property or non-property rights of others, including intellectual property rights; to notify the Seller immediately of any violation committed or discovered when using the shop; not to interfere with the proper operation of the system, including but not limited to not frustrating the identification procedure of another Customer, not gaining access beyond that granted, not preventing other Customers from using the shop, and not using the shop in a way that causes denial of service; not to extract, by technical means or in a technical way, information resources or parts of information resources belonging to the databases on the website and thereby not to create their own database in electronic or other form; not to impersonate another person or a representative of a legal entity or group of people they are not authorized to represent, or otherwise mislead third parties about their identity or their affiliation with a certain group of persons; not to carry out malicious actions within the meaning of these General Terms and Conditions. In the event of non-compliance with the obligations under the preceding paragraph, the Seller is entitled to compensation for all damage suffered and lost profits that are a direct and immediate consequence of the Customer's failure to perform the obligations under the preceding paragraph. In these cases, the Seller has the right to refer the matter to the competent state authorities to establish the respective violation. On receiving the goods, check the contents of the package to make sure the goods sent match the order placed.
In case of late payment for delivered goods, the buyer owes the Seller, in addition to the payment for the goods, interest of 0.1% per day (but not more than 30% of the amount owed).
If, on receipt of the goods, damage to their exterior is found, the Buyer must contact the courier, who is obliged to draw up a report on the damage to the parcel, and the costs of the damaged goods are covered by the courier. Otherwise, in the event of a later complaint by the Buyer about missing items or damage to the device, these are deemed to be the buyer's fault.
13. Personal data protection and privacy policy (GDPR): The Seller, as a personal data controller, has the right to collect and use in good faith information about its Customers. The information by which a Customer of the shop can be identified may include first name, middle name, last name, address, occupation, gender, age group, phone, email address for correspondence and any other information that the Customer provides when registering and any other information they enter or provide when ordering, receiving or using the services provided by the Seller. SEE our full privacy policy.
14. Force majeure:
14.1. Neither party shall be liable for failure to perform its contractual obligations if such failure is due to force majeure. Force majeure is an unforeseeable event beyond the control of the parties that cannot be avoided.
14.2. If the event does not cease within 14 (fourteen) days of its date, either party has the right to notify the other party that it terminates the Contract without owing the other party compensation for any damage that may have been suffered.
15. Use of "cookies" and online marketing
To make visiting our site attractive and to enable certain features, we use so-called "cookies". Cookies are small text files stored on your device (computer, laptop, phone, tablet, etc.). These "cookies" are necessary for our website to function and cannot be switched off in our systems.
They are usually set only in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these "cookies", but some parts of our site will not work.
These "cookies" do not store any personal information. When you first visit the website, a window lets you choose whether to allow cookies other than the necessary ones. You can change your choice at any time – see the Cookie Policy.
16. Email policy
By registering on the site, the customer agrees to receive personal messages with offers at the email address entered during registration. If you do not wish to receive these messages, please accept our apologies for the inconvenience and unsubscribe using the link in the email sent.
17. Applicable law/jurisdiction: Matters not covered by these General Terms and Conditions are governed by the provisions of the applicable legislation of the Republic of Bulgaria and will be resolved by the competent court in Sofia. All prices and conditions on the site apply to online orders.
18. In the event of a dispute related to an online purchase, you can contact the Commission for Consumer Protection and its conciliation committees – see Dispute resolution.
For further questions about the General Terms and Conditions, please write to: [email protected] or call 02/ 441 0575.